NB: Order processing times are separate from the shipping times.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Due to on-going distribution issues, there may be delays beyond our control during shipping.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer flat rate shipping where appropriate and will be shown.

Shipping optionEstimated delivery timePrice
First Class1 to 3 business daysSee checkout
Second Class2 to 5 business daysSee checkout

 

In-store collection

You can skip the shipping fees with free local pickup at Citrus.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days.

We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are available on our website at www.citrusdc.com. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Coming soon.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping optionEstimated delivery timePrice
Option 1TBCTBC
Option 2TBCTBC
Option 3TBCTBC

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Citrus is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which may include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If damage occurs in transit, we will attempt to claim this damage though the shipping partner and we will be at the mercy of their timescales.

If you have any further questions, please don’t hesitate to contact us .